Privacy Policy

Last updated: February 2025

Within Moments ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Who We Are

Within Moments is a business automation consultancy based in Sutton Coldfield, Birmingham, UK. For any privacy-related enquiries, please contact us at hello@withinmoments.com.

Information We Collect

We collect information you provide directly to us when you:

• Fill out our contact form (name, email address, and any message you provide)
• Subscribe to our marketing communications
• Communicate with us via email or other channels

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Send you information about our services (only if you've opted in)
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing (GDPR)

Under UK GDPR, we process your personal data based on:

• Consent: When you submit our contact form or opt-in to marketing communications
• Legitimate interests: To respond to your enquiries and improve our services
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers: Third-party services that help us operate our business (e.g., email providers, form handling services)
• Legal requirements: When required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. If you request deletion of your data, we will remove it within 30 days.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw your consent at any time

To exercise any of these rights, please contact us at hello@withinmoments.com.

Marketing Communications

If you opt-in to receive marketing communications, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Cookies

Our website does not currently use cookies for tracking or analytics purposes. If this changes, we will update this policy and implement appropriate consent mechanisms.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Within Moments
Email: hello@withinmoments.com
Location: Sutton Coldfield, Birmingham, UK

Complaints

If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

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